AI in customer service: revolutionary all-in-one assistant

The challenge

Growth ambition without additional pressure on customer service.

At a time when organizations are focused on growth, every company with a customer service department faces a similar challenge: you want to increase your revenue, but there is a chance that the existing load on customer service will then increase proportionately. This can cause more staff to be needed to keep up with the daily flow of customer inquiries. How can customer queries still be answered in a low-threshold, efficient way and even contribute to customer sales? We re discovering suitable AI solutions to optimize both efficiency, customer satisfaction and growth.

The approach

Revolutionary all-in-one customer service.

We devised smart connections between telephone exchanges, our proprietary interconnection platform, a speech-to-text model and a Language Model (LLM). This integrated solution allows us to answer customer questions in a low-threshold and direct manner. The result is a user-friendly solution that allows customers to quickly get substantive and accurate answers to virtually any question. Can't answer a question? Then the system will automatically transfer you to the appropriate department. In short, it is an all-in-one solution that acts as an FAQ and knowledge base in one.

The results

More efficient than ever.

Thanks to our AI solution (GPT-3.5) questions previously answered over the phone by customer service agents can now be answered directly over the phone. Even the sharing of commercial offers is possible, depending on the written prompt. And all this without staff intervention. This makes customer service more efficient than ever before!

Ready for digital transformation?

Plan your AI discovery session .

Take your first step towards an AI-driven future with an Adwise AI Discovery session. Discover all the possibilities of AI for your organization, let us take you along relevant use cases for your industry and get inspired with concrete examples that make an immediate impact for your organization. We will help you create a clear vision on AI, an innovation track for immediate results in your organization and a roadmap that fits seamlessly with your business strategy.

AI in customer service: revolutionary all-in-one assistant