Upgrading the appointment module and addressing staff capacity.
A well-functioning and compatible appointment module for any device is essential to make an appointment with RRS anytime and anywhere. Certain customer data is important to be able to deal with problems quickly. Think of location (postal code), problem location (in or around the house) and the nature of the problem. Data transmission must be fool-proof: you must be able to provide the information even without prior knowledge.
RRS worked with a very outdated module whereby booking an appointment was the only goal that could be achieved. In addition, RRS struggled to organize all appointments based on the technicians available per postal code location. In short, the main goals were to upgrade the appointment module and tackle a capacity problem.